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  • Lee Smith is co-founder of Gatehouse, a London-based consultancy specialising in employee communication, engagement and change. He is a visiting lecturer at a number of UK universities, a Fellow of the Chartered Institute of Public Relations (CIPR) and former chair of CIPR Inside, the Institute's specialist group for internal communicators.

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« Charting a course through the Bermuda Triangle | Main | CIPR internal comms conference - now open for bookings »

August 19, 2008

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We've published an article from Fraser Likely on this topic at:
http://www.internalcommshub.com/trial/professional/casestudies/internalcomms.shtml - here's an extract:

"Internal communication at the beginning of the 21st century is about relationship building.

Where it technically resides is less important than that it builds solid working relationships with those responsible for each of the company’s stakeholders – be that with HR, PR, investor relations, government communication, or any other communication discipline. Various functions working sensibly to leverage the crossovers in their roles could include:

* joint policy development;
* strategic planning;
* initiatives on training and employee development;
* shared expertise on printing and writing; and
* shared expertise on web development.

Ultimately, however, the forecast is that communication will complete the journey from these working alliances to a single, integrated internal/external function. It’s the only way to really drive value – when they operate together, they can join forces, integrate and coordinate to act as strategic liaisons between employees, stakeholders and other organizational departments in order to help the organization achieve its goals."

Hi Annie

Thanks for the link. Fraser is clearly a man after my own heart! The Melcrum stats I mentioned here are from 2006 - has the situation changed much since then?

Lee

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